Behind the automation boom coming to the hotel industry, from 24-hour check-in to texting for towels

Behind the automation boom coming to the hotel industry, from 24-hour check-in to texting for towels

Mathisworks | Digitalvision Vectors | Getty Images For years, hotel operators have under-invested in technology, but persistent labor challenges are forcing a reckoning in the industry. “The labor issue is a big driver for investments in technology,” said Mark Haley, a partner at Prism Hospitality Consulting, which specializes in hospitality technology and marketing. “You can’t…

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Hotel and Lodging survey: Gas prices, inflation take over as top concerns impacting summer travel decisions

Hotel and Lodging survey: Gas prices, inflation take over as top concerns impacting summer travel decisions

More than two years into the pandemic, Americans report that gas prices and inflation will impact their summer travel decisions more than concerns about COVID-19, according to a new survey conducted by Morning Consult and commissioned by the American Hotel & Lodging Association. Memorial Day weekend marks the start of summer travel season, a traditionally…

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